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FAQ
Got questions?
We’ve got answers.
Here, we’ve collected all the questions you might have, from ordering to shipping and from products to after-sales support. We hope this information is helpful.
Frequently Asked Questions (FAQs)
Find answers to the most common questions about [Your Product/Service]. If you can’t find what you’re looking for here, please contact us.
Our store specializes in a curated selection of gaming and keyboard peripherals. We offer a variety of products, including handcrafted keycaps, complete keycap sets, and unique sleeves for gaming accessories.
You can contact us through email([email protected]).
We process orders within 48 hours on weekdays.
All of our products go through a strict quality control process. Every single item is carefully inspected by our team before it’s shipped to ensure it meets our high standards. We also use only premium-grade materials to guarantee durability and aesthetic appeal.
Yes, we offer international shipping to most countries. Delivery times vary depending on the destination. For more details, please see our shipping policy.
Refund & Cancellation Policy
- Order Cancellation: Orders can be canceled at any time before they are shipped. Please contact us as soon as possible.
- Handcrafted Products:
- Due to the unique, custom nature of each item, we do not accept returns or refunds for handcrafted products.
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a resolution.
- Non-Handcrafted Products:
- If you are not satisfied with your purchase, you may request a return or exchange within 7 days of delivery. The item must be in new, unused condition with all original packaging.
- Shipping costs for returns due to non-merchant reasons (e.g., personal preference) are the responsibility of the customer.
Please refer to our full Return & Exchange Policy page for more details.
Our standard hours of operation are Monday to Friday, 9:00 AM to 5:00 PM in Pacific Standard Time (PST).
Frequently Asked Questions (FAQs)
Find answers to the most common questions about [Your Product/Service]. If you can’t find what you’re looking for here, please contact us.
Delivery times vary depending on the destination.International orders usually arrive in 10-20 business days. You can view the estimated delivery time at checkout.
Yes, you may cancel your order within 24 hours of placing it. Please contact us as soon as possible so we can process your refund in a timely manner.
Our keycaps are compatible with most mechanical keyboards that use Cherry MX or similar clone switches (such as Gateron or Kailh). If you are unsure about compatibility, please contact us with your keyboard model before purchasing, and we will confirm for you.
Since our handcrafted items are carefully made to order, the production cycle is approximately 15 business days. We will ship your order immediately once it’s completed.
Yes, we provide professional after-sales support for all of our products. If you encounter any issues while using your item, or have any questions, you can contact us via email. Our team will respond quickly and provide the assistance you need.
Frequently Asked Questions (FAQs)
Find answers to the most common questions about [Your Product/Service]. If you can’t find what you’re looking for here, please contact us.
After your order has shipped, we will send you an email with a tracking number. You can click the link in the email or enter the tracking number on our website to check the delivery status.
If the tracking information hasn’t been updated for an extended period, or if the status shows “delivered” but you haven’t received your package, please contact us immediately. We will verify the situation with the shipping carrier and help you resolve the issue.
Our return and exchange policy varies by product type. Handcrafted items are not eligible for returns unless defective, but non-handcrafted items can be returned or exchanged under specific conditions. For more details, please refer to our full Return & Exchange Policy page.
If your item has a quality issue, please take a photo and contact us within 48 hours of delivery. We will take responsibility for the issue and cover all related costs.
You can email us at [your email address] . Our team will respond to your questions as quickly as possible.